Excel to AutoCAD

Home > Support > Frequently Asked Questions

- Sales -
. How can I pay for your products?
. What payment options do you support?
. How to place an order by Purchase Order (PO)?
. How to place an order by Fax?
. What can I do if I have questions about the order process?
. When can I get the license after payment?
. How can I cancel my order?
. Do you provide floating license (network license)?

- Products -
. What CAD platforms does AutoTable work with?
. Will Cadig software work on Non-English versions of AutoCAD?
. Does trial verion have any limitation?
. Is technical support available for trial version?
. What happens when the trial period expires?

- Others -
. What kind of support do you offer?
. Is there any additional charge for support?
. Is there any additional charge for upgrade?
. Do you provide CDs?

How can I pay for your products?

We choose share-it! Inc. as our e-commerce outsourcing partner.

share-it! Inc., a wholly owned subsidiary of Digital River, Inc. (NASDAQ: DRIV), is an outsourcing partner for software publishers in more than 150 countries. The company offers e-commerce solutions and marketing services to help software publishers increase the worldwide sales of their products over the Internet and through online channel partners.

The online ordering process is automated and secure.

What payment options do you support?

We offere a variety of payment options, such as credit card, wire transfer, PayPal, check, cash or corporate purchase orders, as well as invoicing in US-Dollars We accept Visa, MasterCard, American Express, JCB, Diners Club, Switch and Solo. Credit card payments are processed within seconds, and clients receive their product or licensing information without delay.

What can I do if I have questions about the order process?

Our 3rd party order processing provider, share-it! is always happy to answer questions about the order process and to provide more detailed information.
They are able to answer phone calls, e-mails, and fax inquiries quickly and professionally - in six languages: English, French, German, Spanish, Portuguese and Italian.
Please contact share-it! Customer Care Center.

When can I get the license after payment?

For credit card payment, if there is no problem on your payment authorization, your license will be delivered within several business hours.
For other payments, we will deliver your license as soon as we receive your payments.

How can I cancel my order?

Click here for answers about how to cancel order.

What CAD platforms does AutoTable work with?

AutoCAD 2000 or higher and all all vertical applications based on top of these versions of AutoCAD, such as Architectural Desktop, Map, Building System and Mechanical.

AutoCAD LT 2002 or higher
MicroStation V8.0, V8.1, V8.5 2004 Edition, V8i
progeCAD, BricsCAD, ZWCAD and DWGEditor

Will Cadig software work on Non-English versions of AutoCAD?

Currently Cadig software can be installed on non-English versions of AutoCAD. However, Cadig software has not yet been localized for non-English languages. This means that Cadig software will work on non-English versions of AutoCAD, however all menus, dialog boxes, etc. will be displayed in English.

Does trial verion have any limitation?

Trial versions contain all the functionality of the regular version, it can be used for a limited time 30 days. As soon as you register successfully, this limitation would be removed immediately.

The trial software is intended for evaluation purposes only and can be downloaded via our Website.

Is technical support available for trial version?

Yes. We offer product support for the trials. You are welcome to share your trial experiences with us and ask for advice.

What happens when the trial period expires?

When the deadline is coming, the product will prompt you to purchase Commercial License. After the trial period expiration occurs, you can convert the trial software into perpetual use without removing or reinstalling software on your computer. Simply obtain your License Certificate at our Website or any retailer and enter the valid Product ID & Product Key when prompted during usage.

What kind of support do you offer?

We offer free technical support about our products.

Is there any additional charge for support?

We provide free technical support via email within 24 business hours,generally within 12 hours.

We will troubleshoot and resolve the issue you report for free.

You can request to add new fantastic feature to the Cadig software. If it is approved by us, we will add it immediately or in the next version.

Or we will put it in the wishlist, if there are more users request the similar feature, we will definitely add this feature in the future version.

Is there any additional charge for upgrade?

Incremental upgrades are always free.

If you are upgrading from "AutoTable 3.3 for AutoCAD 2004" to "AutoTable 3.5 for AutoCAD 2004", for instance, it is a free upgrade -- your existing license will work.

That is, we don't charge any upgrade fee for the same AutoCAD version.

For AutoCAD version upgrade, we will follow Autodesk's approach. Say AutoCAD 2007 is out and clients want to upgrade to AutoCAD 2007 version, we will charge a reasonable upgrade fee, approximately 25% of the retail price.

The above upgrade policy is also applicable to other CAD platforms, such as AutoCAD LT, MicroStation etc. But it will cost 50% of the retail price to upgrade the license from MicroStation V8i to CONNECT Edition.

Do you provide CDs?

Yes. The CDs are printed with a professional-quality label include your name and reference number and shipped in specially developed envelopes.
CD Cover